How do I book an excursion?
Choose an excursion, pick your date and number of travelers, enter your hotel or pickup location and send the booking request. Our booking agent checks availability with the tour operator and sends you a confirmation with a secure payment link by email and WhatsApp.
When do I pay?
You pay only after our agent confirms that your excursion is available. You then receive a secure Stripe payment link. Sending a booking request does not charge your card.
Is my booking confirmed when I send the request?
No. A request is “Pending Confirmation” until our agent confirms it with the operator. You will always receive a clear confirmation message – please don’t treat a request as a confirmed reservation.
What is the booking fee?
A $5.00 USD booking fee is added once per booking – not per traveler. It is shown in your booking summary before you send your request and before you pay.
Which currency are prices in?
All prices are in US dollars (USD) per person, plus the one-time booking fee.
What if my date is not available?
Our agent will offer you an alternative date or excursion. If none suits you, nothing is charged. If you have already paid and the excursion becomes unavailable, you receive a full refund.
Is hotel pickup included?
Pickup depends on the excursion, the operator and your hotel’s location. Your agent confirms the pickup point and time for your date before you pay.
How do airport transfers work?
Send your arrival date, time, number of passengers and hotel through our transfer form or WhatsApp. Our transportation team replies with availability and a quote. Nothing is booked until you accept it.
What is the cancellation policy?
Please see our Cancellation and Refund Policy. Conditions can depend on the operator of your excursion and are shown before payment.
How can I check my booking?
Use the booking reference in your email (it starts with “BT-”). You can message us on WhatsApp with your reference at any time.